Service disruptions

Trains can be delayed or suspended because of weather, vehicle checks and so on. When it happens on your own line, you can choose how to respond.

“🚦 Service info” shows delays, suspensions and cancelled flights and sailings across the country. You can find it in the Home menu and in ≡ on the map.
A disruption affects only the area near the station where it happens (for weather, about 10 km around).
Trains due to run through the section during a suspension are cancelled. You get no fares for cancelled trains.
Delays and “Line reliability” change how many passengers you get. Reliability drops depending on your responses and how long service is stopped, and it recovers by 1% a day.
Trains in poor condition may break down and be cancelled. If you have a spare trainset, it runs instead.

When it happens on your line (station), you get a 🔔 notification. Within 10 minutes, choose from 5 responses.
- 1 Run as usual · 2 Run with checks · 3 Run slowly
- 4 Run fewer trains · 5 Suspend service
You can change your choice as often as you like until the disruption ends. If you don't choose, it is set to “On-site decision”.
Your choice changes how big the delay gets and what trouble follows. Guidelines for operating restrictions appear in “🚦 Service info”.
When only a section is affected, you can also choose “Turn back outside the section” or “Detour via other track”.
With “Request alternative transport”, other nearby lines carry your passengers. You pay half the fare.
“Cancel trains” lets you cancel your own trains one at a time, or by trainset.
In “🚦 Service info”, you can turn off “AI service disruptions” for each owner name (on by default). On lines and stations of an owner name with it off, disruptions don't happen automatically.