Service plans

Before a typhoon or construction work, you can post planned suspensions, section suspensions, reduced service or suspensions by train type for the routes you choose, all at once. Posted plans appear in “🚦 Service info”.

How to

1. On the map, open ≡ → “📅 Service plans” (or “📅 Post a service plan” in “🚦 Service info”).
2. Choose the account and what to do (planned suspension, section suspension, reduced service, or suspension by type).
3. Choose routes (up to 100). For a section suspension, choose the 2 end stations; for suspension by type, choose the train types.
4. Set when (start and end), the reason and a notice (up to 120 characters), then press “Estimate” → “📅 Post a service plan”.

Good to know

• You can post up to 10 days ahead. Trains that leave their first station during that time are suspended.
• Section suspensions are only for rail and bus routes. Trains turn back outside the section.
• Reduced service cuts trains to about half.
• Plans posted by the day before do not lower line reliability. A same-day planned or section suspension that stops service for more than 1 hour lowers reliability.
• You can cancel a posted plan later (if it has started, it ends then). Each account can post up to 30 plans.
• A company president can make employees “service plan staff” (in the company’s “Employees”). Service plan staff can post service plans under that company.